Lichi Customer - Privacy Policy
Lichi – Privacy Policy
Last updated: January 22, 2026
Introduction
Welcome to the Lichi Customer Application. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Applicationlication.
The Application allows customers to view daily menus shared by their tiffin provider, submit meal responses, view menu history, track monthly billing, and view basic profile details.
Information We Collect
- Full name
- Email address
- Phone number
- Customer account details created by your tiffin provider
- Daily menu responses (Yes / No)
- Menu history and response records
- Monthly billing information
Login Credentials
Customer accounts are created by the registered tiffin provider. Login credentials are securely shared with customers via their registered email.
The Lichi platform does not independently create or sell customer accounts.
How We Use Your Information
- Secure login and authentication
- Display daily menus shared by your provider
- Store your meal responses
- Generate menu history and billing summaries
- Send service-related notifications
- Improve Application performance and reliability
Daily Menu Response Policy
The Lichi Customer Application operates on a response-based meal confirmation system. Customers are expected to respond to the daily menu shared by their tiffin provider within the allowed response time.
Auto-Confirmation Rule:
If a customer does not submit a response for the daily menu
within the allowed time, the system will automatically treat the response as
"YES". The tiffin will be prepared and counted for billing purpose.
Customer Responsibility
- Customers must mark "NO" if they do not wish to receive tiffin for the day
- Failure to respond is treated as confirmation for the meal
- Auto-confirmed meals are included in billing
- This system helps providers plan food preparation efficiently
Billing Information
Monthly bills are generated by your tiffin provider based on daily responses, including auto-confirmed meals.
Once a meal is confirmed (manually or automatically), it may be included in billing and cannot be disputed later.
The Lichi Application does not store sensitive payment or card information.
Data Sharing
We do not sell or rent customer data. Information is shared only with:
- Your registered tiffin provider only
Your personal information is used strictly for providing tiffin-related services and is not shared with any third party.
Data Security
We take customer privacy seriously. Your information is stored securely and is accessible only to authorized users involved in providing the service. We follow industry best practices to keep your data safe.
Your Rights
- View your personal information shared by your tiffin provider
- View daily menu responses and response history
- View monthly billing details and summaries
- Contact your tiffin provider for any corrections or account-related requests
Advertisements & Third-Party Services
The Lichi Application does not display any advertisements.
We do not use third-party advertising networks, tracking ads, or marketing platforms within the Application.
Your data is never used for advertising, promotional targeting, or shared with advertisers.
Contact Information
General Support: lichitiffinservice@gmail.com
Privacy Concerns: info@triospheretech.com
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